致谢
序言
1 会面
Basic skills and techniques for talking to people in businesssituations

2 信件，传真和备忘录
Basic skills and techniques for business correspondence

3 通电话
Basic skills and techniques for using the telephone in business

4 总结，笔记，报告
Basic skills and techniques for writing reports, making notes,summarizing and taking notes of conversations in business

5 一起工作
Talking about where you work, employment policy, a pany'sactivities,organization and history

6 国际贸易
Ordering and supplying goods or services; answering and makingenquiries,making offers, placing and acknowledging orders

7 货币贸易
Methods of payment, cash flow, invoicing, dealing with non-paymentproblems

8 处理问题
Complaining and apologizing, delivery and after-sales problems

9 访问者和旅行者
Looking after foreign visitors and travelling on business; hotels,restaurants,small talk, telling stories

10 市场营销
Marketing a product, market research, promotion and advertising

11 会谈
Taking part in formal and informal meetings, one-to-one meetingsand larger group meetings

12 工作过程和操作
Explaining and describing operations, giving instructions

13 工作和职业
Applying for jobs and seeking promotion, participating ininterviews

14 销售和谈判
Selling and buying products, negotiating face-to-face and on thephone

15 一个特别的项目
A simulation, revising many of the skills and situations in thecourse

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